Privacy Policy

1. Scope
This Privacy Policy explains how Elevate Rides LLC, doing business as Elevate Rides ("Elevate Rides," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information. It applies when a person visits www.elevaterid3s.com, uses an Elevate Rides mobile application, communicates with us, requests or books transportation, makes a payment, rides as a passenger or guest, or otherwise interacts with our services. The same policy is intended to govern the Wix website and checkout, the Elevate Rides mobile app, and customer-facing functions synchronized with the owner dashboard. Separate workforce notices or agreements may apply to drivers, employees, and contractors.

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2. Information We Collect

Information you provide:

•  Contact and account information, such as name, email address, telephone number, account credentials, and communication preferences.

• Booking and trip information, such as pickup and drop-off locations, requested date and time, service type, passenger count, luggage information, accessibility or accommodation requests, special instructions, and trip history.

• Aviation information when relevant, such as commercial flight number, airline, arrival information, FBO details, and private-aircraft tail number.

• Transaction information, such as the full amount paid at booking, optional checkout or post-trip gratuity, separately disclosed and approved third-party expenses, order number, payment status, refund status, discounts, and billing contact information.

• Communications, including calls, text messages, emails, support requests, feedback, complaints, and information submitted through forms.

• Information about another passenger or guest when the booking customer provides it. The booking customer should provide only information reasonably necessary to arrange the service and should have authority to share it.

Information collected automatically:

• Device and usage information, including IP address, browser or device type, operating system, app version, referring pages, timestamps, and interactions with website or app features.

• Cookie, analytics, fraud-prevention, and diagnostic information used to operate, secure, measure, and improve the services. ● Approximate or precise location information only as described below and subject to the device permissions and choices available to the user. Payment information Payments are expected to be processed through Wix and its authorized payment service providers. Elevate Rides receives transaction confirmations and related order information but does not intend to store complete payment-card numbers or card security codes. Payment providers process payment information under their own privacy notices and security practices. A Wix customer account is required to confirm a reservation. The customer must select email or text for transactional confirmations and reminders; at least one channel is required. Marketing consent remains separate and optional.
   

3.  Location Information

Passenger and guest choice:

A customer or guest may choose to share a mobile-device location to help a driver find the correct pickup point. Passenger location sharing is optional, must be initiated or authorized by the customer or guest, and may be disabled through the app or device settings. Declining location sharing does not prevent a person from requesting transportation, although it may make pickup coordination more difficult.

 

When passenger location sharing is enabled, we use it for pickup coordination, trip safety, service delivery, fraud prevention, and support. The app should request location access only when reasonably necessary, explain the purpose before requesting device permission, and stop active trip-location use when it is no longer needed. Drivers working with Elevate Rides are required to use approved location sharing while on duty or providing Elevate Rides services, including owner-operated trips. Driver location is used for dispatch, safety, trip progress, customer coordination, compliance, and operational records. Driver requirements are governed by separate workforce or contractor terms in addition to this policy.

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4.  How We Use Information

• Provide quotes, determine availability, schedule and deliver transportation, coordinate pickups, and manage trip changes.

• Process full payments, customer-authorized checkout or post-trip gratuities, discounts, refunds, receipts, and transaction records.

• Create and manage customer accounts and show upcoming or previous trips.

• Send booking, payment, driver-arrival, trip, safety, cancellation, service, post-trip receipt/optional gratuity, and customer-selected 24-hour and two-hour reminder notifications through the required email-or-text channel.

• Respond to calls, messages, requests, complaints, lost-property inquiries, and customer support matters.

• Maintain accurate driver, vehicle, insurance, inspection, safety, and transportation records.

• Prevent double bookings, fraud, unauthorized transactions, unsafe service, and misuse of the website or app.

• Operate, troubleshoot, secure, analyze, and improve our services and customer experience.

• Comply with applicable legal, regulatory, insurance, tax, accounting, and recordkeeping obligations; establish or defend legal claims; and enforce our terms and policies.

• Send marketing communications where permitted. Recipients may opt out of marketing messages, but operational trip communications may still be sent when needed to perform a booked service.

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5.  How We Disclose Information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Wix and authorized hosting, booking, eCommerce, payment, authentication, analytics, messaging, mapping, customer-support, and information-technology providers.

• Assigned drivers and authorized Elevate Rides personnel who need the information to perform or support a trip.

• Airports, FBOs, hotels, venues, travel coordinators, or other parties when necessary to coordinate the requested transportation and consistent with the customer's instructions.

• Insurers, professional advisers, financial institutions, auditors, and claims or fraud investigators.

• Government agencies, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect safety, rights, property, passengers, drivers, or the public.

• A successor or transaction participant in connection with a proposed or completed merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements. We do not sell personal information for money. If our practices change in a way that constitutes a sale, targeted advertising, or another activity that gives rise to an opt-out right under applicable law, we will provide the required notice and choice before engaging in that activity.

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6.  Cookies and Analytics

Our website and app may use necessary cookies and similar technologies for sign-in, booking, checkout, security, fraud prevention, preferences, and service operation. Analytics or marketing technologies should be activated only as configured and disclosed in the Wix consent tools and applicable mobile settings. Where required, users will be offered consent or opt-out controls. Browser or device controls may affect service functionality.

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7.  Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including completing services, maintaining trip and customer records, resolving disputes, preventing fraud, processing refunds or chargebacks, and meeting transportation, insurance, tax, accounting, safety, and legal obligations. Retention periods vary by record type. Information may be retained longer when required by law, a regulator, litigation hold, insurance matter, or active dispute. When information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it.

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8.  Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, authenticated administrative tools, service-provider controls, and secure transmission where supported. No system or transmission is completely secure, and we cannot guarantee absolute security. Customers should protect account credentials and notify us promptly of suspected unauthorized activity.

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9.  Your Privacy Choices and Rights

Depending on applicable law and subject to legal exceptions, a person may request confirmation of whether we process personal information and may request access, correction, deletion, or a portable copy. A person may also opt out of marketing communications and, where applicable, sale, targeted advertising, or certain profiling. We may need to verify identity and authority before completing a request. Submit a privacy request by emailing elevaterid3s@gmail.com or calling 970.209.6329. Describe the request and provide enough information for us to identify the relevant account or interaction. We will not discriminate against a person for exercising an applicable privacy right. An authorized agent may submit a request when permitted by law and when authority can be verified. Colorado residents may have rights under the Colorado Privacy Act, including rights to access, correct, delete, and obtain a portable copy of certain personal data, and to opt out of certain sale, targeted advertising, or profiling activities when applicable. If a request is denied, the response will include any appeal instructions required by applicable law.

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10.  Children's Privacy

The website and app are not directed to children under 13, and children may not create an account or book service on their own. Transportation for a minor must be arranged by a parent, legal guardian, or other authorized adult and remains subject to Elevate Rides' safety and service requirements. If we learn that we collected personal information directly from a child under 13 without required authorization, we will take reasonable steps to delete it.

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11.  Third Party Services and Links

The services may link to or use third-party tools, including Wix, payment processors, maps, messaging services, app stores, airports, FBOs, hotels, or social platforms. Their handling of personal information is governed by their own notices. Elevate Rides is not responsible for a third party's independent privacy practices, but we will select and use service providers with reasonable care.

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12.  Policy Changes

We may update this policy to reflect changes in our services, technology, providers, or legal obligations. We will post the revised policy with a new effective date and provide additional notice when required. Material changes apply prospectively unless applicable law permits otherwise.

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13.  Contact Us

Business: Elevate Rides LLC

Western Colorado

Email: brian@elevaterid3s.com

Phone: 970.209.6329

Website: www.elevaterid3s.com